ReLens AI – Terms of Use
1. Scope and Parties
1.1 These Terms of Use (“Terms”) govern all use of the ReLens AI platform and services (“Service”) by customers who are businesses. They apply only if the Customer is a business entity, company, or organization. These Terms do not apply to individual consumers. In particular, any statutory rights or protections granted to consumers do not apply to the Service.
1.2 ReLens AI is operated by LFG Labs (“ReLens AI”, “Provider”, “we” or “us”), a company under Swiss law. The Provider and the Customer (“you”) agree that only these Terms shall govern the contract. We object to any of your general terms and conditions.
1.3 Any deviating or supplemental terms of the Customer will not become part of the contract unless we have expressly agreed to them in writing.
2. Services Provided by ReLens AI
2.1 Core Service: We provide a software platform that offers AI search analytics for marketing teams. ReLens AI is designed to help companies assess and analyze their brand visibility in Large Language Models (LLMs) including ChatGPT, Perplexity, Gemini, and other Answer Engines. The exact features of our service are described on our website.
2.2 Service Modifications: ReLens AI may make reasonable changes to the Service (e.g. to improve performance or comply with laws) provided such changes do not eliminate core features of the Service. We will inform you of any material changes in a timely manner.
2.3 Third-Party Components: If our Service relies on third-party providers or data sources (including AI platforms), availability of those external services is outside of ReLens AI’s control; if a third-party ceases to provide a necessary component, we will inform you and strive to find a suitable alternative or solution.
2.4 Interruptions: ReLens AI uses technology and APIs to access LLMs to generate data that the Customer can analyze. We do not control access to these LLMs and do not warrant that the Service will be completely error-free or uninterrupted, but we will use commercially reasonable efforts to promptly address any material service issues.
2.5 No Guaranteed Results: Unless explicitly agreed, ReLens AI does not guarantee specific outcomes, visibility improvements, or results from using the Service.
3. Customer Obligations
3.1 The Customer agrees to use ReLens AI’s Service only for legitimate business purposes and in compliance with all applicable laws. You must keep confidential any login credentials and prevent unauthorized access to the Service. You are responsible for ensuring that any data or content you input into the Service does not infringe any third-party rights or violate any laws.
3.2 Prohibited Uses: You shall not reverse engineer, decompile, or otherwise misuse the Service. You shall not use the Service to violate any third-party rights or applicable laws. In the event of a breach of these obligations, ReLens AI is entitled to temporarily suspend or restrict your access to the Service, after reasonable notice if feasible, and/or terminate the contract for cause pursuant to Section 7.3 below.
4. Intellectual Property and Data
4.1 Service IP: All intellectual property rights in the ReLens AI Service (including the software, algorithms, models, and documentation) are and remain the exclusive property of ReLens AI. ReLens AI merely grants the Customer a limited, non-exclusive, non-transferable right to use the Service during the term of the contract for the Customer’s internal business operations, in accordance with these Terms.
4.2 Customer Data: The Customer retains all rights to the data, content, and materials that you upload or provide to ReLens AI (“Customer Data”). By providing Customer Data, you grant ReLens AI a license to process and use that data only to the extent necessary to perform the Service and fulfill our contractual obligations. ReLens AI will handle Customer Data in compliance with applicable data protection laws and our Privacy Policy. We will not use or share your Customer Data for any other purposes without your consent. Upon termination of the contract, and upon your request, we will delete or return your Customer Data that remains stored with us, except to the extent we are legally required to retain it.
5. Fees, Payment Terms, and Set-off
5.1 Fees: The Customer shall pay the fees for the Service as agreed in the order or contract form (e.g. per the pricing models laid out on our website). All prices are understood to be net of applicable VAT (sales tax) which will be added as required by law.
5.2 Invoicing, Payment, and Suspension of Service: ReLens AI will invoice fees per the agreed billing cycle (e.g. monthly or annually in advance). Invoices will be provided via our payment service provider or directly by us, depending on what was agreed upon. Payments are due within 14 days of the invoice date, unless a different period is specified in writing. Payment shall be made via the payment method agreed (e.g. bank transfer or credit card). If the Customer fails to pay on time, ReLens AI may charge statutory default interest as provided by Swiss law from the due date. ReLens AI also reserves the right, after giving a reminder and reasonable grace period, to suspend Service access until overdue amounts are paid.
5.3 No Set-off Except for Uncontested Claims: The Customer may only set off counterclaims against ReLens AI’s payment claims if those counterclaims are undisputed by ReLens AI or finally adjudicated by court. In other words, you cannot withhold or reduce payments by offsetting any claims you have against us, unless such claims have been acknowledged by ReLens AI or confirmed by a final legal judgment.
6. Limitation of Liability
6.1 Unlimited Liability in Certain Cases: ReLens AI shall be liable without limit in cases of intentional misconduct or gross negligence by ReLens AI, its legal representatives, or agents. ReLens AI also bears full liability for any damages resulting from injury to life, body, or health caused by any negligence on our part.
6.2 Liability for Ordinary Negligence: In cases of ordinary negligence, ReLens AI will only be liable for the breach of essential contractual obligations. Essential obligations are those duties which are fundamental to the contract and on whose fulfillment the Customer can rely.
6.3 Exclusion of Other Negligence: ReLens AI shall not be liable for breaches of duty caused by ordinary negligence if those duties are not essential contractual obligations.
6.4 Further Liability Limitations: To the extent ReLens AI’s liability is limited or excluded under the provisions above, the same limitations or exclusions apply to the personal liability of ReLens AI’s officers, employees, agents, and subcontractors.
6.5 Indemnification by Customer: The Customer shall indemnify and hold ReLens AI harmless from any third-party claims arising out of the Customer’s unlawful use of the Service or breach of these Terms, to the extent the Customer is responsible for such breach.
7. Term and Termination
7.1 Contract Term: The contract for use of the ReLens AI Service begins when the Customer accepts these Terms and registers an account or otherwise enters into an agreement for the Service. The term of the contract is as specified in your order (e.g. a monthly or a 12-month subscription) or, if no specific term is agreed, it is for an indefinite period.
7.2 Ordinary Termination: Either party may terminate:
- a monthly subscription at any time, effective at the end of the current payment cycle;
- a 12-month subscription by giving thirty (30) days’ notice, effective at the end of the 12-month cycle;
- an indefinite-term contract for convenience by giving thirty (30) days’ notice to the end of a calendar month (unless a different notice period is agreed elsewhere in writing).
Notice of termination must be given in writing (e.g. by email).
7.3 Termination for Cause: Either party may terminate the contract with immediate effect for cause if the legal requirements for such termination are met. Cause for ReLens AI includes, for example, the Customer’s serious breach of these Terms (such as misuse of the Service or persistent non-payment) that is not cured after warning, or insolvency of the Customer.
7.4 Effects of Termination: Upon termination or expiration of the contract, ReLens AI will deactivate the Customer’s account and cease providing the Service to the Customer. The Customer should export or save any data they need prior to the effective termination date. ReLens AI may delete Customer Data associated with the account after a short retention period, except for data we must retain by law.
8. Governing Law and Jurisdiction
8.1 Governing Law: This Agreement and any disputes arising out of it shall be governed by the laws of Switzerland, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
8.2 Jurisdiction: The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Zug, Switzerland, provided that the Customer is a business entity. This jurisdiction clause does not limit either party’s right to seek interim injunctive relief in any appropriate jurisdiction if necessary.
9. Reference Use
ReLens AI may publicly refer to the Customer as a client for marketing and promotional purposes. In particular, ReLens AI is entitled to use the Customer’s name, logo, and general branding in reference lists, on its website, in presentations, and in other marketing materials (both online and offline), provided this is done in a fact-based and appropriate manner. This right shall survive the termination of the contract, unless the Customer objects to such use in writing for legitimate reasons. ReLens AI will not disclose any confidential information of the Customer in this context.
10. Final Provisions
10.1 Changes to Terms: ReLens AI reserves the right to modify or update these Terms for future transactions. For existing contracts, ReLens AI will notify the Customer in writing (e.g. email) of proposed changes at least 6 weeks in advance. The changes shall be deemed approved if the Customer does not object in writing within the notice period. If the Customer objects to the changes, each party has the right to terminate the contract by notice before the changes take effect.
10.2 No Oral Agreements: These Terms, together with any individual order or contract document referencing them, constitute the entire agreement between ReLens AI and the Customer regarding the Service. There are no side agreements or representations other than those expressly contained in writing in this contract. Any amendments or additions to this contract must be made in writing (e.g. email confirmation), unless a stricter formal requirement is required by law.
10.3 Severability: Should any provision of these Terms be or become invalid or unenforceable, the remainder of the provisions shall remain in effect. In place of the invalid provision, the parties agree to adopt a valid provision that most closely reflects the original economic intent of the invalid clause.
10.4 Contract Languages: This English version of the Terms of Use is the binding version for the contractual relationship.
10.5 Contact and Legal Notice: LFG Labs, c/o Sielva Management SA, Gubelstrasse 11, 6300 Zug, Switzerland, is the provider of the Service. For any questions or communications regarding these Terms, you may contact us at contact@relens.ai. Our Privacy Policy can be found on our website.